Legal Information

General Provisions

These Terms of Service ("Terms") govern your use of our website, including purchasing motorcycles, ATVs (quad bikes), parts, and related services ("Products"). By using our website, you agree to comply with these Terms and all applicable laws. If you do not agree with these Terms, please do not use the website.

You agree to use the Site only in a lawful manner. You also agree not to engage in any activity that could compromise the Site’s security, disrupt access for other users, or otherwise harm the Site or its content.

You must not alter, delete, or otherwise modify any content, nor attempt to access content not intended for you, including removing copyright or proprietary notices. Additionally, you agree not to use the Site in any way that could infringe upon the rights of others.

Eligibility

You must be at least 18 years old to place an order on our website. By using our services, you confirm that you are legally capable of entering into binding contracts.

Product Information and Pricing

All product descriptions, specifications, and prices are subject to change without prior notice. Prices are may include or exclude VAT depending on your location.

Orders and Payment

Orders can be placed through the website using the online cart system. Full payment must be made before shipping or handover of the Product. We reserve the right to refuse or cancel any order for any reason, including suspected fraud or pricing errors.

Delivery

Delivery terms, costs, and estimated timeframes will be provided during checkout. Risk of loss passes to you upon delivery of the Product. If the Product requires registration or licensing (e.g., motorcycles), it is your responsibility to comply with all applicable laws and regulations.

Returns and Refunds

We comply with applicable consumer protection laws and other applicable laws and regulations depending on your location and the country of sale of the product.

Warranty and Liability

Products may include a manufacturer’s warranty, as specified in the product documentation. We are not liable for damages resulting from misuse, modification, or unauthorized repair. To the fullest extent permitted by law, our liability is limited to the purchase price of the product depending on your location and the country of sale of the product.

User Conduct

You agree not to: Violate any applicable laws or regulations; Post false or misleading information; Interfere with the website's functionality or security.

Intellectual Property

All content on the website, including images, logos, and product descriptions, is protected by copyright and trademark law. You may not reproduce or distribute any content without our permission.

Any unauthorized use of the Site or its contents may violate such laws.

Except as expressly provided in this Agreement, we does not grant any express or implied rights to you or any user under any patents, copyrights, trademarks, trade secrets or other intellectual property rights with respect to the Site or its content.

No portion of the Site or its content may be copied, reproduced, decompiled, disassembled, reverse engineered, or otherwise modified, published or transmitted in any form or by any means, without the prior written permission our Company.

Data Protection

We collect and process your personal data in accordance with our Privacy Policy. By using the website, you consent to such processing.

Governing Law and Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of the country where the company is legally registered – Sharmax Motors without regard to its conflict of law principles.

International Users

• You are solely responsible for complying with the laws of your own jurisdiction.
• In some cases, local consumer protection laws in your country of residence may grant you additional rights that override these Terms — such rights will remain unaffected.

EU Residents

If you are a resident of the European Union, you may also bring legal proceedings in the country in which you reside, in accordance with applicable EU consumer protection regulations (e.g., Regulation (EU) No 1215/2012).

Changes to Terms

We may revise these Terms at any time by posting the updated version on the website. Continued use of the site constitutes acceptance of the revised Terms

Contact Us

For questions or concerns, contact us at: [email protected]

Privacy policy

Sharmax Motors (referred to as “we,” “us,” or “our”) has developed this Privacy Policy to outline how we collect, use, and protect your personal information. We value the privacy and security of our clients, both current and potential (referred to as “you” or “your”), and are dedicated to safeguarding the data we collect and process through your use of our services and products

We gather certain information about visitors to our website and store, our existing customers, prospective clients, and participants in our events, promotions, surveys, and other activities. This policy explains what data we collect and how we use it to improve our services for you

By using our website(s) or sharing information with us, you agree to the collection, processing, and transfer of your information, including cross-border transfers, in line with this Privacy Policy

What information about you do we collect and use

We may collect a range of information, including your name, contact details, IP address, job title, credit card and financial information, driving license and ID details, gender, date of birth, personal interests, and any other details you choose to provide. Additionally, we may collect information on your purchase orders and history, motorcycle details, product warranties, guarantees, and repairs. We also gather data on your use of our website, as well as demographic and geographic information, your product and service interests, and your marketing preferences

Where does your information come from

You may provide information directly to us, for example, through our website, by contacting our customer service team, placing an order, making an inquiry, or participating in contests, promotions, surveys, or events. We may also gather information when you visit our store. Additionally, we may receive data from authorized Sharmax Motors dealers, affiliated entities, selected business partners, or third parties and may combine it with information we already hold about you

How do we protect your personal information

Protecting your personal information is a priority for us. We use a range of security measures, including encryption, physical and IT access controls, and organizational safeguards to manage and restrict access to your data. Our security practices are regularly reviewed to ensure your information is handled safely and securely

Why do we collect and use your information

We may collect and use your information for the following purposes:

• To provide the motorcycles, products, and services you’ve requested, process and fulfill orders, and meet our legal and contractual obligations, including billing, shipping, warranties, and guarantees
• To supply information or quotes you’ve requested and respond to your inquiries
• To review and determine eligibility for financing if applicable
• To improve our website, along with Sharmax Motors products and services
• To understand your preferences, personalize your experience, and tailor Sharmax Motors products and services to your profile
• To manage and facilitate contests, prize draws, promotions, and events
• For advertising and to share updates on Sharmax Motors products, services, programs, promotions, and events. We may also conduct surveys, analysis, and market research unless you’ve opted out of receiving marketing messages

Who do we share your information with

We may share your information for the purposes mentioned above with:

• Sharmax Motors’ subsidiaries, affiliates, and business partners who provide Sharmax-branded products or services
• Authorized Sharmax Motors dealers
• Service providers who support our operations, such as IT services and mail delivery
• Business partners, including marketing agencies or other parties, if you choose to sign up for their services

Do we transfer information internationally

Some of the third parties we share your information with are based outside the Muscat, in countries with different data protection standards. However, we have implemented safeguards to ensure your information remains protected during these transfers

Do we transfer information internationally

Our website may include links to third-party sites. We are not responsible for the security or privacy practices of these sites, so we recommend reviewing their privacy policies to understand how they handle your information

Links to Other Websites

When you share your contact details, you may have the chance to receive newsletters and promotional updates from Sharmax Motors and its affiliates. These may include information on the latest Sharmax products, services, and special offers. You can unsubscribe, adjust your preferences, or request removal from our marketing list at any time by following the unsubscribe link in our messages or by contacting us directly

Marketing

We use cookies to personalize content and ads, analyze our traffic to enhance your experience on our website

a. What is a Cookie?

A cookie is a small piece of data, often containing a unique identifier, that a website sends to your browser and stores on your device. Cookies allow websites to track visitor activity, store preferences, and personalize your experience. While cookies help tailor content to your interests, you can control how they work on your device. Most browsers let you choose to accept all cookies, get notifications, or block them entirely. Note that blocking cookies may limit certain features on the Sharmax Motors website. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences

Each time you visit Sharmax Motors’ website, pages you view are downloaded along with a cookie. This allows us to recognize return visitors by checking for a cookie from previous visits. Many websites use this approach to better understand visitor engagement

b. How Does Sharmax Motors Use Cookies?

Cookies help us understand visitor preferences, which allows us to enhance your experience. For instance, if you previously visited our educational content, a cookie may help us suggest similar information on your future visits

Cookies Policy

We do not knowingly collect any personal information from children under the age of sixteen (16) without parental consent, unless permitted by law. If you are under 16 please do not provide us with information about you unless your parent or guardian permitted you to do so

Children’s Privacy

To access, update, or correct the information we hold about you, change your marketing preferences, or if you have questions about this privacy policy, please contact us at:

[email protected]

How to access and update your information

Sharmax Motors reserves the right to modify this Privacy Policy at any time by posting the updated version on our website. Any changes in how we process your information will be reflected in the revised policy