Sharmax Motors (referred to as “we,” “us,” or “our”) has developed this Privacy Policy to outline how we collect, use, and protect your personal information. We value the privacy and security of our clients, both current and potential (referred to as “you” or “your”), and are dedicated to safeguarding the data we collect and process through your use of our services and products
We gather certain information about visitors to our website and store, our existing customers, prospective clients, and participants in our events, promotions, surveys, and other activities. This policy explains what data we collect and how we use it to improve our services for you
By using our website(s) or sharing information with us, you agree to the collection, processing, and transfer of your information, including cross-border transfers, in line with this Privacy Policy
What information about you do we collect and use?
We may collect a range of information, including your name, contact details, IP address, job title, credit card and financial information, driving license and ID details, gender, date of birth, personal interests, and any other details you choose to provide. Additionally, we may collect information on your purchase orders and history, motorcycle details, product warranties, guarantees, and repairs. We also gather data on your use of our website, as well as demographic and geographic information, your product and service interests, and your marketing preferences
Where does your information come from?
You may provide information directly to us, for example, through our website, by contacting our customer service team, placing an order, making an inquiry, or participating in contests, promotions, surveys, or events. We may also gather information when you visit our store. Additionally, we may receive data from authorized Sharmax Motors dealers, affiliated entities, selected business partners, or third parties and may combine it with information we already hold about you
How do we protect your personal information?
Protecting your personal information is a priority for us. We use a range of security measures, including encryption, physical and IT access controls, and organizational safeguards to manage and restrict access to your data. Our security practices are regularly reviewed to ensure your information is handled safely and securely
Why do we collect and use your information?
We may collect and use your information for the following purposes:
To provide the motorcycles, products, and services you’ve requested, process and fulfill orders, and meet our legal and contractual obligations, including billing, shipping, warranties, and guarantees
To supply information or quotes you’ve requested and respond to your inquiries
To review and determine eligibility for financing if applicable
To improve our website, along with Sharmax Motors products and services
To understand your preferences, personalize your experience, and tailor Sharmax Motors products and services to your profile
To manage and facilitate contests, prize draws, promotions, and events
For advertising and to share updates on Sharmax Motors products, services, programs, promotions, and events. We may also conduct surveys, analysis, and market research unless you’ve opted out of receiving marketing messages
Who do we share your information with?
We may share your information for the purposes mentioned above with:
Sharmax Motors’ subsidiaries, affiliates, and business partners who provide Sharmax-branded products or services
Authorized Sharmax Motors dealers
Service providers who support our operations, such as IT services and mail delivery
Business partners, including marketing agencies or other parties, if you choose to sign up for their services
We may also share your information with third parties, including law enforcement and regulatory bodies, in cases of legal or regulatory requirements, if our business is sold, or to help prevent fraud
Do we transfer information internationally?
Some of the third parties we share your information with are based outside the Dubai, in countries with different data protection standards. However, we have implemented safeguards to ensure your information remains protected during these transfers
Do we transfer information internationally
Our website may include links to third-party sites. We are not responsible for the security or privacy practices of these sites, so we recommend reviewing their privacy policies to understand how they handle your information
Links to Other Websites
When you share your contact details, you may have the chance to receive newsletters and promotional updates from Sharmax Motors and its affiliates. These may include information on the latest Sharmax products, services, and special offers. You can unsubscribe, adjust your preferences, or request removal from our marketing list at any time by following the unsubscribe link in our messages or by contacting us directly